Custom Tool is an expert in the back spot facing tool world. If you’re in an industry where you’re commonly using back spot facing tools, then we would love the opportunity to talk to you about what we can do for you. However, if you’re early on in the research process and you’re not sold on us just yet, here are some questions you should be asking potential suppliers.

What should you look for in a custom tool supplier?

No matter what tool you’re purchasing, if it’s custom, then you should be partnering with a custom tool manufacturer. Custom tool manufacturers can build tools to your exact specifications. Not only can they provide you with the right tool for the job, they might be able to make your job easier by producing a tool you didn’t even know existed. Go with a supplier that has industry experience, and knows exactly what you need to get the job right the first time.

Customer Service

We mention customer service a lot in our blog posts. You really can’t stress the importance of customer service enough. If the supplier you’re dealing with isn’t making you feel like a priority during the research process, then they probably won’t make you feel important as a customer.

Lead Time

Lead time is important. It’s a key factor in our own decision making. We know how important it is to get you the materials when you need them. Not a minute earlier, or a minute later. It’s also very important to have an open line of communication. If someone promises you something, they should deliver.

Contact Custom Tool

At Custom Tool and Grinding, we offer tool regrinding, reconditioning, good advice and other services for industrial clients regardless of the time of year. To find out more about our services, contact us today.