A company’s success is only as good as its process. Process involves every aspect of the business – from the actual manufacturing of the product, to delivering the product, to offering service on that product, etc. If a company has a broken process, nobody wins. At Custom Tool and Grinding, we pride ourselves in having a solid process that helps our customers succeed.

Communication is Key

The most important component of  any relationship is communication. If you aren’t able to communicate with your own team, how do you expect to communicate with your customers? Communication is the foundation of any solid process. It keeps everyone on the same page, leaving  no stone unturned.

Write Stuff Down

There are a lot of moving parts in the business world. People come and go. Products change. There are product developments, improvements and overall changes. That’s why it’s important to write everything down. A good process has these documents readily available and accessible to those who need it. Consistency is important in the manufacturing world. Without a process and a reference point, consistency is impossible.

Be Proactive

With  a solid communication flow and a defined process, it should be easy to be proactive. Your customers are your biggest assets. If you’re having constant communication with them to ensure everything is up to their standards, or just listening to their ideas, they can really influence product development. For example, if one customer shares an idea, it may make sense to implement it and put it in place for many of your other customers. Being proactive helps you limit the amount of time you have to spend being reactive.

Take Pride in your Products

Lastly, take pride in your products. At Custom Tool we pride ourselves on stocking manufacturing tools that are built to last and get the job done. At the end of the day, your customers are incredibly important. If the customer is happy, we’re happy.

Contact Custom Tool

At Custom Tool and Grinding, we offer tool regrinding, reconditioning, good advice and other services for industrial clients regardless of the time of year. To find out more about our services, contact us today.